Contact Us

You must be 21 or older to gamble in New York. This page explains how to contact NY Online Casinos, what we can help with, and where to go for problems we can't solve. We're an independent comparison site. We don't run casinos, hold player accounts or handle money.

What you can contact us about

We're glad to hear from readers about the following:

• Corrections: a bonus term, payment detail or licensing note on a review that looks out of date or wrong.
• Feedback: a comparison that confused you, or something you wanted to know and didn't find.
• Methodology questions: how we assess game range, bonus conditions, banking, mobile play and trustworthiness. The About Us page explains who we are and how we work.
• Business or partnership enquiries: we may earn commission from some operators we list, but commission does not buy ranking position.
• Privacy or site-use questions: see our Terms and Conditions first, as many answers are there.

How to reach us

Use the contact form or contact details shown on this page by the site, if one is displayed. We don't publish a phone number or support hours here, so please don't assume either exists. When you write, it helps to include:

1. The page or review you're asking about.
2. What you saw, and what you think is different or wrong.
3. Where you found the correct information, such as the operator's own terms page.
4. The date you checked. Bonuses and terms change often.

We review correction requests against the operator's published terms and update pages where the evidence supports it. We can't promise a reply time for every message.

What we can't help with

Because we don't operate any casino, we can't act on account problems. That includes:

• Delayed or disputed withdrawals.
• Identity verification (KYC) requests.
• Bonus eligibility decisions or closed accounts.
• Deposit problems with a card, e-wallet or crypto payment.

For these, contact the operator's own customer support first, usually through live chat or email, and keep screenshots and transaction records. If a dispute isn't resolved, consider writing to the regulator that licenses the site, if one is named in its terms. For legal or tax questions, consult a qualified professional.

A note on legality in New York

New York has regulated online sports betting, but it has not legalized online casino games. Sites reviewed on NY Online Casinos may operate under offshore or sweepstakes-style models rather than a New York license. Availability, eligibility and legal status can change, so verify the rules that apply to you before you sign up, and read each operator's terms. Nothing on this site is legal advice. Our Terms and Conditions give more detail.

Need help with gambling?

Gambling should be entertainment, never a way to make money or fix financial problems, and losing is always possible. Only play with money you can afford to lose. Don't chase losses or gamble to escape stress.

• 1-800-GAMBLER: national helpline for problem gambling.
• HOPEline (1-877-8-HOPENY): New York's free, confidential problem-gambling support line.

Our Responsible Gambling page covers deposit limits, time limits and self-exclusion tools, and how to use them.